Doctor tells man he’s dying via video rebot

'Elderly man told he's going to die via video-link'

'Elderly man told he's going to die via video-link'

While his family was aware that his condition was not great, they were shocked that news of this calibre was not delivered in person. On March 3, he was admitted to a Kaiser Permanente hospital in Fremont, California, for the third time in 15 days, Quintana said.

Ernest Quintana was informed he had just days to live by a doctor who appeared on the robot's videoscreen.

Annalisia Wilharm, Mr Quintana's granddaughter, told local news station KTVU that she was with him in the intensive care unit at Kaiser Permanente Medical Center in Fremont, California, when a nurse said a doctor would be making his rounds. Ernest is hard of hearing in one ear, and the robot couldn't reach the other side of the bed, so his granddaughter had to deliver the news.

The family of a USA man with chronic lung disease were left astounded when a robot fitted with a video screen rolled into his room to deliver the news that he was dying.

A doctor told a man he was going to die via robot videolink.

"The use of the term "robot" is inaccurate and inappropriate", Gaskill-Hames exclaimed.

Mr Quintana's daughter, Catherine, told KTVU that the family was further upset because her father had trouble hearing the doctor through the speakers, forcing Ms Wilharm to relay the bad news.

In response, the senior vice president for Kaiser Permanente in south Alameda County, Michelle Gaskill-Hames, said that the situation was unusual and that the facility's officials "regret falling short" of the patient and his family's expectations.

When Mr Quintana's wife arrived, she complained to hospital staff about how the news was broken to her husband.

Ms Wilharm said her grandfather, a family man who kept every childhood drawing he ever gave her, deserved better.

"The evening video tele-visit was a follow-up to earlier physician visits", she added.

"It did not replace previous conversations with patient and family members and was not used in the delivery of the initial diagnosis".

Wilharm told CNN that at that point she had to call her mother and grandmother so they could get back to the hospital.

Wilharm said the in-person doctor was "very sweet" and held her grandfather's hand as she spoke with him about hospice care and his options. His family is upset with how the situation was handled. A family friend wrote on social media that it was "not the way to show value and compassion to a patient".