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Bethesda's Support Ticket System Just Gave Away Tons of Private Information

por Amoldo Sanabria·Diciembre 06, 2018 15:17
Bethesda Security Leak Lets Players View Private Information From Fallout 76 Support Tickets

Bethesda Security Leak Lets Players View Private Information From Fallout 76 Support Tickets

In the latest in a series of blunders, it appears that a glitch in the Bethesda Support System has led to customer information being leaked to other users.

Of all the things Fallout 76 has got wrong, a switcheroo on a collector's edition bag has proved to be one of the most contentious.

According to Bethesda's dev team, the update is meant to "address a service issue", but whilst the game is planned to be down for just two hours, it could very well take longer. In an attempt to make that right, Bethesda is now going to send folks a proper canvas bag - presumably like the ones originally advertised - as a replacement for the plastic junk.

On Tuesday, however, user reports began circulating with an ominous allegation: that anyone who filed a support ticket at Bethesda's site was receiving a lot of replies to their threads.

If you submitted a support ticket last night, there's a chance you'd be given full access to other people's tickets.

"We're planning to bring Fallout 76 offline for maintenance across all platforms around 6:30 p.m. EST (23:30 UTC) to apply a hotfix that will address a service issue". They would also be dispatching them free of charge to the unhappy customers.

The information leaked reportedly included names, email addresses and other contact details.

Bethesda has since corrected the problem and made sure consumers couldn't access the information, but a number of Reddit users have noted that they've come across these details.

"Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation".

The company says it will notify any customers whose messages and photos may have been inadvertently shared.