The iPhone X Is Touchy, Apple Admits

Getty  Carl Court

Getty Carl Court

Apple says if an iPhone X meets requirements under the fix program, it'll replace the display free of charge. As I wrote last week, a Nikkei report called demand for the iPhone XR "disappointing" and noted that Apple's suppliers have canceled plans to ramp up production of the device.

If you have had either of these issues repaired by Apple or an Apple Authorized Service Provider then you should get in touch with Apple to arrange a refund.

Apple is not giving any details of which iPhone X handsets may be affected.

It's unclear how widespread the problem is, but an online search provides more than a few instances of iPhone X users complaining about the responsiveness of their iPhone X screens.

According to the Telegraph, Apple accepts the touchscreen can be shonky on some phones and "does not respond or responds intermittently", or alternatively responds "even though it was not touched". The company says that MacBook Pro models affected by this issue were sold between June 2017 and June 2018. The company also said that some 128GB and 256GB solid-state drives in 13-inch MacBook Pros have an issue that could result in data loss or drive failure.

The issues manifest with some iPhone X displays from 2017 that may become unresponsive to touch mostly due to a component failure.

However, users have to first check if their MacBook Pro is eligible for the program.

What if you've already paid to have your screen fixed? The company is also sending send an email to customers, who registered their device with Apple, to let them know about this program.

Apple has a support website that you can visit to confirm if your system is eligible for replacement; the process is as simple as entering in your serial number into a web form.