European Union citizens able to take social networks to courts in European Union jurisdictions


European Union citizens able to take social networks to courts in European Union jurisdictions

A man shows the smartphone

A man shows the smartphone

A Google spokesman declined to comment and Twitter did not immediately respond to a request for comment.

"I am pleased that the enforcement of European Union rules to protect consumers by national authorities is bearing fruit as some companies are now making their platforms safer for consumers".

She said that changes so far only partially fulfilled the requirements.

"While Google's latest proposals appear to be in line with the requests made by consumer authorities, Facebook and, more significantly, Twitter, have only partially addressed important issues about their liability and about how users are informed of possible content removal or contract termination", the Commission, the EU's executive arm, said in a statement.

The authorities across the bloc, who requested the changes a year ago, have the power to fine the firms if they do not comply.

There were also concerns by consumer protection authorities about requesting the removal of illegal content. Google+ has set up a protocol, including deadlines to deal with the requests, but Facebook and Twitter have only agreed to provide a dedicated e-mail address that national authorities can use to notify infringements, without committing to deal with such requests within specific timeframes.

The social media companies, along with Google, were asked past year to amend their terms of service so that European consumers would not be forced to waive rights such as cancelling an online order, or lodging a complaint in Europe.

The European Commission said Thursday that United States social media giants have made an effort to comply with EU consumer protection rules, but that Facebook and Twitter have not made all the required changes. "However, it is unacceptable that the work in this sphere is not yet finished, and that the task is taking so long to complete".

The EU statement highlighted the positive changes already enacted by firms, including the three mentioned here.