United Airlines boss: 'This never will happen again'

United Airlines boss: 'This never will happen again'

United Airlines boss: 'This never will happen again'

He was removed because the airline overbooked the flight - a common practice in which airlines sell too many tickets with the assumption that some people will not show up for a flight or that other customers will volunteer to depart later.

These complex software packages, generally outsourced from either Hewlett Packard Enterprise or IBM, combine all major passenger service functions, including pricing, shopping, reservations, ticketing, check-in and seat assignment, said Brett Snyder, founder of the airline industry blog Crankyflier.com.

Flight 3411 on Sunday night from Chicago to Louisville, Kentucky, was sold out and passengers were in their seats when the airline said it needed to find room for four crew members who were commuting to their next assignment, a United Express flight in Louisville.

"That is not who our family at United is", Munoz said.

Munoz said he felt "shame and embarrassment" and vowed it would never happen again.


"Many Chinese people feel they've been subject to discrimination", Wong said.

This comes on the heels of a new video debunking the claims that Dao was acting belligerently towards the officers and crew, as well as United CEO Oscar Munoz apologizing for the second time after the first apology just didn't take. Additional information from a April 13 news conference revealed that his wife was not selected.

A Chicago aviation officer dragged Dao off the aircraft, as Dao's glasses slid down his face, which was later bloodied.

United shares had early Tuesday been down by as much as 6 per cent in pre-market trading.

United says it is going to give passengers who were on Sunday's Flight to Louisville a refund.

One of these passengers refused, and the airline's security aggressively pulled him out of his seat and dragged him through the aisle and off the plane. Passengers screamed in apparently dismay and shock at the man's treatment; some recorded images of the incident on their cellphones, and that video quickly went viral. The airlines also have clear policies about who they get to throw out in their contracts of carriage, including the barefoot, the intoxicated or the smelly. When nobody accepted the airline's offer of $800 to relinquish a seat, the airline chose four passengers at random. However, that stance backfired as the company's stocks fell and there was a call to boycott the airlines by the customers.

"No one should ever be mistreated this way", Munoz said.

"Every day passengers are being "bumped off" flights", Christie wrote. "This is wrong", "Look at what you did to him" and "Busted his lip".