No one will be fired in United passenger dragging incident

Kirby, United CEO Oscar Munoz and CFO Andrew Levy each used the occasion of the call to once again take responsibility for what Kirby called "this awful event", when David Dao was ultimately dragged off the April 9 flight from Chicago O'Hare to Louisville after he refused to give up his seat to a crew member of Republic Airways, which was operating the flight for United.

The Chicago-based United Airlines is reviewing policies with regard to handling oversold flights to prevent similar incidents, and talking to some passengers and employees on how the airline can take a more "common-sense approach", Munoz said.

Asked if there was a drop in bookings from China, where video of the incident provoked widespread outrage, Kirby said it's too early to say because there are too few days to measure possible changes.

Response to a letter Munoz sent to some of the airline's "most loyal customers" has been positive, he said.

While the CEO of the airline called Dr Dao "disruptive and belligerent", United shares fell by 6.3%, which was a whopping $1.4-billion (R18.6-billion) in real money. So no, there was never a consideration for firing an employee.

United announced two rule changes last week, including saying that it will no longer call police to remove passengers from overbooked planes.

The CEO of United Airlines says no one will be fired over the dragging of a man off a plane - including himself. The flight had been overbooked, as the airline was trying to make room for four crew members from a sister airline. Munoz declined to say whether the airline would end overbooking sales until the comprehensive review is completed.

"We've always thought to repay our customers' trust with the highest quality of service and deepest level of respect and dignity", Munoz said. United President Scott Kirby said, "We feel like we've managed that pretty well and our corporate accounts are largely supportive".

Wall Street analysts have been mostly silent about the Dao incident, perhaps believing that it will not have a noticeable impact on United profits.

The airline's reported $8.4 billion in revenue - a 2.7% increase year over year - came in just above industry analysts' estimate of $8.38 billion, according to Reuters.

Social media users in the US, Vietnam and China to call for a boycott of the carrier. It is obvious from recent experiences that we need to do a much better job serving our customers, ' Munoz said in a press release Monday.